Refund and Returns
ELIGIBILITY FOR RETURNS:
Our policy lasts 15 days. If 15 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange and we do not accept returns for personalized orders.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The product returns will not be accepted after 15 days of delivery for any reason, whatsoever. Any damage reported after 24 hours of delivery will be considered damage by use of the product. Any manufacturing defects can be brought to notice within 24 hours of delivery itself to be considered for free return eligibility. If products are damaged by use then they will not be eligible for return.
The customer is responsible for any return shipping charges unless and until the item received is damaged, wrong, and broken. Shipping is non-refundable.
AHM Craft reserves the right to refuse to return a product if it is not in its original condition, damaged, or missing parts for reasons not due to our error.
We sell handcrafted leather goods and 5-10% variation of leather color, fitting issues, different buckles than advertised on the listing, the difference in thread color, and some leather uneven cuts can be there in our products. We always try to reduce that %, but due to human imperfections that might occur. We do not count those issues as manufacturing defects and we do not offer free returns for such issues.
If you intend to return a product, kindly inform us by contacting us or mail us at support@ahmcraft.com, Call +91-9103444823
REFUNDS:
Once your return is received and inspected, we will notify you that we have received your returned item by email or phone call. After approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 days.
SHIPPING IN CASE OF RETURN:
If you consider your product to be eligible for a return you should mail your product to "AHM Craft Outlet, Aga Hamam , Habba Kadal , Opp. Aga Hamam Masjid, Srinagar, 190001, Jammu & Kashmir, India". Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
EXCHANGES (IF APPLICABLE) :
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at support@ahmcraft.com and mail your item.
CANCELLATION POLICY:
In case you have second thoughts just after making the payment, you can drop an email at support@ahmcraft.com with your order number. As long as your order has not been dispatched, we can cancel it and refund your amount.